and Service Coaching
Presented by William Gresse
intensive half-day (4 hours) workshop that will equip retail line
managers and team leaders with the necessary competence to effectively
coach sales staff in sales and service skills and principles.
prior attendance of the Retail Selling Skills and Dynamic Customer
Service Workshops (or similar company in-house workshops) is a prerequisite
so they can have the necessary "content" knowledge and
skills to be able to do this effectively.
This competency-based workshop
uses interactive and participative learning methods, including
individual and group discussions and exercises, as well as
role-plays to practise the skills learnt.
An excellent video is also shown; demonstrating how sales
and service coaching is done.
Retail line managers at all levels, including
At the conclusion of this workshop, participants
will be able to:
Understand and appreciate the importance of their
role as sales and service coaches