Sales and Service Coaching Presented by William Gresse
An intensive half-day (4 hours) workshop that will equip retail line managers and team leaders with the necessary competence to effectively coach sales staff in sales and service skills and principles.
DelegatesDelegates' prior attendance of the Retail Selling Skills and Dynamic Customer Service Workshops (or similar company in-house workshops) is a prerequisite so they can have the necessary "content" knowledge and skills to be able to do this effectively.
This competency-based workshop uses interactive and participative learning methods, including individual and group discussions and exercises, as well as role-plays to practise the skills learnt.
An excellent video is also shown; demonstrating how sales and service coaching is done.
Retail line managers at all levels, including team leaders
At the conclusion of this workshop, participants will be able to:
Understand and appreciate the importance of their role as sales and service coaches