Web based Performance Management Software, Online Performance Appraisal, Online Performance Management
 
 






















































Shortcut Index to Training Programme Synopses on this Page

Performance Management System Design
Constructive Performance Appraisals
Performance Coaching and Counselling
Entrepreneurial Tactics

Retail Selling Skills
Dynamic Customer Service
Sales and Service Coaching
Rational Staff Selection
Constructive Performance Appraisals
(1 day)

A highly intensive and practical workshop that will provide line managers at all levels with the skills and confidence to conduct those normally "dreaded" Performance Appraisal Interviews (Performance Reviews), with positive results in terms of achieving organisational goals & objectives, as well as employee morale and competence enhancement.

l An opportunity for employees to get formal feedback from line managers on how their performance is viewed - so that they can learn what they do well and what needs to improve
l Ensures employee clarity regarding work expectations and standards
l Establishes a performance culture - of quality, efficiency and achievement

Performance Coaching and Counselling
(2 days)

Not sure how to handle those difficult staff situations you would rather avoid?

Longing to feel confident, respected, and in control - unafraid of confronting unacceptable employee performance or behaviour?

Performance Coaching and Counselling is a highly interactive and practical training course that will equip line managers at all levels with the necessary interpersonal, coaching and counselling skills to address poor staff performance or behaviour - in a timely, effective and legal way.

Without these crucial skills, no Performance Management or Staff Appraisal/Review System can be implemented effectively.

Rational Staff Selection
(1 or 2 days)

A unique and comprehensive training workshop in Staff Recruitment and Selection aimed at Line Managers at all organisational levels, as well as Recruitment/Employment Officers and Consultants.

A 1-day version (specifically for line managers) is also available, focusing only on the PLANNING and CONDUCTING of staff selection interviews.

Incorporating competency-based behavioural interviewing - a structured interviewing approach based on the latest research.

Entrepreneurial Tactics
(2 days)

l How to effectively grow your business
l A unique, innovative approach to entrepreneurship
l How to become a number one entrepreneur and player in your field

Entrepreneurial Tactics is for those who truly need and desire to think outside the square. It will frustrate, challenge and excite those open to incredible ideas, and will also encourage self-reflective behaviour.

True innovation comes from connecting unrelated ideas and concepts and creating novel outcomes for the betterment of society.

Performance Appraisal/Review/Assessment Workshops, Retail Selling/Sales Training/Skills, Customer Service Courses, Employee Evaluation
Performance Management and Staff Appraisal System Design
(Consultation Service)

Performance Management is the essence of managing, and the primary "vehicle" for getting the desired results through employees at all levels in the organisation. In the absence of such a system, staff members are unclear as to the employer's expectations regarding performance objectives and standards/targets, leading to low productivity, costly mistakes, stress, de-motivation, and conflict. A sound Performance Management System subscribes to the crucial Principle: "What gets measured gets done".

The days of having a "one-set-of-measures-fits-all"  Performance Management System are long gone and inherently flawed. Performance objectives and measures need to be specific to job categories and individual roles.

Retail Selling Skills
(1 day)

Retail Selling Skills is a comprehensive training workshop covering the retail sales process and skills in detail.

Aimed at all retail sales staff and those managers, supervisors, and team leaders supervising sales staff.

Dynamic Customer Service
(1 day)

An action-packed Customer Service training course that will equip retail and service industry staff and supervisors/managers with the necessary competence and "mindset" to consistently meet and, at every possible opportunity, exceed their customers' expectations.

Sales and Service Coaching
(half day)

An intensive workshop to enable retail line managers and team leaders to effectively coach sales staff in sales and customer service skills and principles; i.e. to continuously reinforce what their salespeople have learnt on our Retail Selling Skills and Dynamic Customer Service (or their own in-house) Workshops - and to also start coaching those sales staff who have not yet attended a sales or customer service programme.







Performance Appraisal/Review/Assessment, Retail Selling/Sales Training/Skills, Customer Service Courses, Employee Evaluation, New Zealand

Performance Review Software

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Performance Associates Ltd
PO Box 64-331, Botany Town Centre, Auckland 1730, New Zealand
Tel: +64 9 533 6242   Fax: +64 9 533 6042   Email: info@performanceassociates.co.nz
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